Overview
Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To qualify for a return:
- The item must be unused and in the same condition you received it.
- It must be in its original packaging.
Some products are non-returnable, including:
- Gift cards
- Downloadable digital products
- Health & personal care items
⚠️ Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.
- If approved, your refund will be processed and credited to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Recheck your bank account.
- Contact your credit card company (posting time may vary).
- Contact your bank.
If you still have not received your refund, please reach us at [admin@naktknives.com].
Sale Items
Only regular-priced items may be refunded. Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at [admin@naktknives.com] and send your item to: [your return address here].
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If the item was not marked as a gift, the refund will be issued to the original buyer.
Shipping Returns
To return your product, ship it to: [your return address here].
- Customers are responsible for paying return shipping costs.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions regarding refunds and returns, please contact us at:
📧 [admin@naktknives.com]